Delivery

STANDARD DELIVERY

Delivered within 3 working days
Delivered Monday to Friday

(excluding Bank or Public Holidays)

Our standard delivery charges are calculated at checkout and are based on the overall cost of your purchase.

  • Orders up to £10 £3.95
  • Orders over £10 £5.50

NEXT DAY DELIVERY

Guaranteed delivery next day if order placed before 3pm
Delivered Monday to Friday

(excluding Bank or Public Holidays)

Orders placed Friday or Saturday will be delivered the following Tuesday.

Not available for remote postcodes

  • Next day £6.50
    For order placed before 4pm

Bulk Orders

LOOKING FOR A LARGE ORDER TO ONE ADDRESS?

If you’d like your gifts all sent to the same address, then we can arrange it, using a reliable and trackable service. Ideal if you’d like to personally deliver the gifts yourself.

0333 207 0780Mon-Fri 8:30 - 5:30pm

INTERNATIONAL DELIVERY

SENDING A GIFT OUTSIDE OF THE UK?

Well who can blame you, the great taste of Cadbury chocolate has the power to transcend many borders and is enjoyed the world over. All deliveries from Cadbury Gifts Direct and Cadbury Gifts Direct for Business start in the UK. We’ll try our very best to arrange international deliveries for all orders but please be aware that different delivery charges apply along with extended delivery times. Full details can be found here.

Multiple deliveries

SENDING TO SEVERAL INDIVIDUAL ADDRESSES?

If your requirement involves multiple deliveries you may wish to place an offline order with our corporate team using the downloadable spreadsheet below (minimum 15 delivery addresses). Please fill in all the data fields required and email it to sales@hmsgiftsdirect.com. Please contact our corporate team if would like to discuss your options linked to budget to work with you to find the most appropriate and effective delivery.

Download Spread Sheet

How To Order

Speak to us

If you have a particular requirement or to order

0333 207 0780 Mon-Fri 8:30 - 5:30pm
Download an order form

For larger orders or to request multiple deliveries

Download

Open An Account

Open an Account

OPEN AN ACCOUNT

If you'd like to apply for a credit account for Cadbury Gifts Direct for Business please download our account application form. Once approved and your credit account facilities are in place, purchases can be made online using a purchase order. Payment terms are subject to status. Please note: account facilities are not available on first orders. Alternatively contact one of our corporate advisors on 0333 207 0780 or by email at sales@hmsgiftsdirect.com We can provide you with innovative solutions that add real value to your business. Our corporate chocolate gift range of products is ideal for staff gifts, corporate incentives and rewards, loyalty schemes, customer and client gifts and suitable for a wide range of other promotional initiatives. We can create bespoke Cadbury corporate chocolate gifts or you can select from our fantastic range of chocolate gifts from Cadbury Gifts Direct.

Please contact our Corporate Team on 0333 207 0780 or email sales@hmsgiftsdirect.com if you need any further information or assistance.

Discounts

Corporate Discount Structure

  • £250.00 to £499.99
    2.5% discount
  • £500.00 to £1,499.99
    5% discount
  • £1,500.00 to £4,999.99
    7.5% discount
  • £5,000.00 to £9,999.99
    10% discount
  • £10,000 +
    negotiable

Why Use Us?

About us

WE CAN HELP YOUR BUSINESS

Cadbury Gifts Direct and Cadbury Gifts Direct for Business are operated, under licence from Mondelēz International by Hemingways Marketing Services Ltd. Hemingways is a specialist e-commerce and distribution company based in Ripon in the north of England. It’s association with the Cadbury brand spans forty years and this long-standing relationship has led to many exclusive innovations including the creation of Cadbury’s biggest chocolate selection box – the famous Giant Selection Box and the personalisation of sleeves for Dairy Milk and Milk Tray brands. Hemingways is also responsible for Green & Black’s Direct (greenandblacksdirect.com) offering a range of indulgent, organic chocolate gifts for the consumer and corporate markets.

Staff Rewards & Incentives

LOOKING TO RECOGNISE AND REWARD YOUR STAFF?

These days employers are looking to engage their employees in different ways. With companies rethinking their staff or employee reward strategies, using flexible benefits to attract new people and motivate existing staff, there is increased pressure on businesses to reduce costs while improving motivation and engagement. Using Cadbury Gifts Direct chocolate, personalised chocolate or hampers is a great way to achieve this. Cadbury are the best known, trusted and loved name in chocolate. Our product range includes everything from single products to team hampers and wine and chocolate gifts. With easy online and offline shopping and mobile ordering it makes gift incentives via CADBURY GIFTS DIRECT FOR BUSINESS a convenient and popular option. Speak to our dedicated team today to see how Cadbury Gifts Direct can help design, build and implement staff reward and employee recognition schemes within your business.

Customer Retention

HOW CAN WE HELP RETAIN YOUR CUSTOMERS?

Perhaps your customer has already purchased from you once – can you guarantee that they’ll return again? Have you got a particular customer that you want to thank with a personalised or dedicated corporate thank you gift? So what can a retention incentive do for you? 1.Build customer satisfaction and retain their need to return to you 2. Reward loyal existing customers and show them how vital they are to your business 3. Convert one off customers into happy regular buyers 4. Allow the subsequent growth of revenue as your customers increase Speak to our dedicated team today to see how Cadbury Gifts Direct can help drive customer retention within your business..

New Business

PROMOTE YOUR BUSINESS OR MARKETING CAMAPIGN

By the power of association you could blow the competition away by partnering with Cadbury Gifts Direct. After over 90 years as a leading chocolate brand Cadbury have a reputation that is second to none. In addition Cadbury Gifts Direct offers gift solutions from the full range of brands including Toblerone, Terry's, Oreo, Daim, Green & Black's, Maynards Bassetts. Our team are sure to find an 'onbrand fit' for your marketing message or recruitment campaign and budget. Speak to our dedicated team today to see how Cadbury Gifts Direct for Business can help drive customer acquisition and new business within your company.

Loyalty

TURN POINTS INTO CHOCOLATE

Here at Cadbury Gifts Direct we see loyalty as a way of going above and beyond to exceed your customers’ expectations, forming a relationship which engages and recognises the customer to all levels. We found that customers don’t just expect the best price for their policy, but look for an added value, whether this is loyalty schemes, rewards or a refer a friend scheme. Speak to our dedicated team today to see how we can help drive loyalty within your business.

Christmas

STAFF REWARDS TO CHRISTMAS BONUS AND INCENTIVES IDEAS

Cadbury gifts Direct offer an array of products and hampers suitable for all over the festive period. We have provided many happy customers with our selection of hampers, wine and gifts as well as our NEW e-gift cards during the festive season. We offer something for every budget, so whether it is a small gesture of a Selection Box or luxurious and truly deserved hampers for those special clients, we can help you. Our dedicated team are able to take the hassle out of finding the right gift for you, and remember, we offer corporate discounts for bulk ordering so you can impress and save money at the same time! Speak to our dedicated team today to see how we can help drive Christmas incentives within your business.

Most Frequently Asked Questions

VIEW ALL FAQs
  • THANK YOU FOR VISTING US AGAIN

    Welcome to our fresh new website - we hope you like it. We've worked hard to create a site that is not only easy to use but one that allows you to fully explore the delicious Cadbury chocolate products we have on offer.

    We're particularly proud of the enhanced personalisaton section where you can customise Dairy Milk and Milk Tray sleeves with the names and photos of loved ones, friends and colleagues.

    Please take time to enjoy your visit to Cadbury Gifts Direct and if there's something you love; or maybe something you're less keen on, then we'd welcome your feedback.

    We would love to help you if you need help or guidance on the new website, please call our customer solutions team on 0845 600 3113

  • Query on cadbury products not bought from Cadbury Gifts Direct?

    If you have a question, comment or query concerning Cadbury products or services, not specifically connected with Cadbury Gifts Direct then please follow the following link to access the main Cadbury consumer feedback form or call the Cadbury Consumer relations helpline 0121 451 4444

  • Next Day

    You can choose to have your chocolate gifts delivered next working day. Please note this service is only available on orders placed before 3pm (GMT) Monday to Friday and is applicable to UK mainland only (excluding Highlands & Islands, Northern Ireland and Channel Islands).

    Standard Delivery

    On all other orders you should allow between two and four working days for delivery although most orders arrive before this. We do not deliver on a Saturday or Sunday. At peak delivery times such as Christmas and Easter normal deliveries may incur delays and we would advise that orders placed for special occasions are made in good time.

    Future Deliveries

    You may also choose to deliver on a specific date in the future. This can be really helpful when you want to be prepared inyour gift buying. It is particularly useful for Christmas, Birthdays and Easter. Just choose your specified date at the checkout. You will receive an order confirmation when you place the order and then a dispatch email the day it leaves the warehouse for your chosen date.

  • DELIVERY CHARGES

    Our standard delivery charges are calculated at checkout and are based on the overall cost of your purchase. If the total price of the goods you have bought is £10 or below then delivery is charged at £3.95. If the total price of goods bought is over £10 then the delivery charge is £5.50 in the UK. Delivery oversees cost depends on where you would like to send - just choose the country in the drop-down at the checkout and it will indicate the cost. At checkout you will be given the option to upgrade to a next working day delivery (available on orders placed Monday to Friday before 4pm GMT/BST) which costs £6.50 (UK mainland only). For Highlands & Islands, Northern Ireland and Channel Islands and expedited service is available and an estimated delivery date will be notified at checkout). Please note we do not deliver on Sundays or English public holidays, and Scottish public holidays in the case of deliveries made in Scotland.

  • Do I need to register to use the site?

    No, the only time we need to take details from our customers is when they actually make a purchase, ie when they pass through our checkout. If you merely want to browse our chocolate gift range or use some of the site's features then you do not need to register. However once you are registered you will be able to use our 'Fast Track' ordering system on subsequent visits and store addresses you have previously sent to, get all our latest offers and be rewarded with our chocolate chunks.

  • We have what you need!

    You'll be pleased to know there's lots of ways to search for the perfect gift on Cadbury Gifts Direct.

    Use the navigation at the top of the screen to filter products by Occasion, Type, Brand, Recipient or Price.

    Alternatively you can look for inspiration by viewing the full chocolate gift range or choose ' Shop by Product Type' where you can sift our range by gift type - such as Chocolate Hampers or Chocolate and Beer gifts for instance.

    You can also hunt for gifts in our Seasonal Category or by searching on brand - super if you're passionate about Crunchie or Dairy Milk and want to get to those products quickly.

     

    And if you still can't find an appropriate gift then you should try our 'Create your own bespoke hamper' area. This allows you to customise your own chocolate gift combination and save it as a unique product to you.

  • Payment Types

    The site accepts payment from all major credit/debit cards including VISA, Mastercard, American Express and PayPal.

    Our site is fully secure, using a Secure Trading server with state of the art encryption and secure sockets layer (SSL) technology. We do not store your credit/debit card details online. However, if you would prefer not to send your payment details over the Internet you can pay over the phone on the Cadbury Gifts Direct order phone. Call 0845 600 3113 Monday to Friday 9.00 to 5.00pm and Saturday 9.00 to 12.30pm. We also accept payment by Paypal and Checkout by Amazon.

  • Bank Statement

    Thank you for ordering from Cadbury Gifts Direct. If you have paid using a credit or debit card, 'Cadbury Gifts Direct' will be shown on your bank or credit card statement.

  • when do I get charged?

    The full cost of your gift plus delivery charge will be debited from your card as soon as you confirm your online order.

  • Placing an order

    As soon as you place your order you will receive an email from Cadbury Gifts Direct informing you that your order has been received and is being processed. This email will contain your order summary and order number.

    Shortly before your requested delivery date you will receive another email informing you that your order has been dispatched to your chosen recipient.

    On some occasions we may be unable to proceed with an order should it fail to satisfy our fraud and financial control processes. This will be notified to you by email as soon as possible. If you feel that your order has been unjustly failed, please place another order using a different form of payment or call the helpline 0371 664 2373 Mon-Fri 9-5pm, Sat 9-12pm

    Payment is taken automatically at the time of purchase by Cadbury Gifts Direct.

    Your credit/debit card statement will read Cadbury Gifts Direct.

    Orders are subject to acceptance. We reserve the right to decline any order without providing explanation.

    Cadbury will not be given access to your credit/debit card details.

  • Can anyone use this site?

    Anyone can use this site to send Cadbury chocolate gifts but delivery is only to UK addresses, the Channel Islands and selected British Forces Post Offices (BFPO) addresses. Gifts containing alcohol cannot be bought by any person under the age of 18 years old; and cannot be sent to anyone younger than 18 years. Gifts containing alcohol are clearly labelled in the product description. We reserve the right to decline an order for gifts containing alcohol if we believe the person ordering or receiving the gift is below 18 years of age.

    How will I know when my order is processed?

    As soon as you place your order you will receive an email from Cadbury Gifts Direct, informing you that your order has been received and is being processed. This email will contain your order summary and order number. You can check the progress of your order at any time by visiting the 'Check my Order' page of our site. Shortly before your requested delivery date you will receive another email informing you that your order has been despatched to your chosen recipient.

    On some occasions we may be unable to proceed with an order. This will be notified to you by email. If you feel that your order has been unjustly failed, please place another order using a different form of payment or call the helpline

    What if I've made a mistake on my order?

    If you have made a mistake on your order please ring our helpline on 0371 664 2373 (Mon - Fri 9am - 5pm; Sat 9am - 1pm) or email info@cadburygiftsdirect.co.uk and we will do our best to correct it for you.

    How quickly will my goods be delivered?

    You can choose to have your chocolate gifts delivered next working day. Please note this service is only available on orders placed before 3pm (GMT) Monday to Friday and is applicable to UK mainland only (excluding Highlands & Islands, Northern Ireland and Channel Islands).

    On all other orders you should allow between two and four working days for delivery although most orders arrive before this. We do not deliver on a Saturday or Sunday. At peak delivery times such as Christmas and Easter normal deliveries may incur delays and we would advise that orders placed for special occasions are made in good time.

    What days can you deliver on?

    Most Cadbury Gifts Direct deliveries are made Monday to Friday. No deliveries are made on a Saturday, Sunday or Bank Holidays. Orders made over a weekend will be processed on the Monday. Any orders placed over a weekend requiring next day delivery will be despatched for delivery on Tuesday.

    Where can you deliver to?

    Gifts from Cadbury Gifts Direct can be sent to any UK address; the Channel Islands and selected British Forces Post Office (BFPO) addresses. Please allow extra delivery time when sending gifts to more remote parts of the UK and outside mainland UK, for instance the Highlands & Islands of Scotland and Northern Ireland.

    What happens if there is no one in to receive the delivery?

    Some of our chocolate gift lines are designed to fit through the letterbox and in most instances these will be delivered whether or not someone is at home. Where a Cadbury gift cannot be delivered then these will be returned to the local delivery depot - either a Royal Mail depot or one operated by our couriers. In both instances a card will be left at the recipient address notifying the occupier that a delivery was attempted. Collection details and/or options for a redelivery at a convenient other time will be provided on the card. Gifts that cannot be delivered (incorrect addresses, 'gone-aways', no response from recipient following delivery attempt etc) will be returned to our offices after four weeks. At this point we will notify the sender that the gift has not been delivered.

    You might want to consider sending your Cadbury chocolate gift to your recipient's place of work if you think they might not be at home to receive their gift.

    Do your products contain nuts or traces of nuts?

    Most of the confectionery items featured on this site could contain nuts or traces of nuts. A comprehensive list of ingredients and details concerning the status of Cadbury products (gluten, nut, wheat, Halal, Kosher etc) is displayed in the nutrition and allergy section displayed on the full details of each product.


    How should I store my gift?

    All products sold on Cadbury Gifts Direct contain Cadbury confectionery. Your gift should be stored in cool, dry conditions away from direct sunlight and strong odours. Some gifts contain alcohol which should be stored away from children.

    How does the diary reminder service work?

    This is a complimentary feature offered by Cadbury Gifts Direct. Log on to the diary reminder service and leave reminders for all the birthdays, anniversaries and special days you might otherwise forget. Decide how soon before the day you'd like a reminder (5 or 10 days) and we'll send you an email at the appointed time.

    How does the address book work?

    Once you have placed an order on Cadbury Gifts Direct an account will be created for you. You can use this account with your email address to create your own address book in which you can store as many addresses as you wish. You can edit your list at any time and use it to 'Fast Track' the order process when sending chocolate gifts.

     

    How does the Pick & Mix feature work?

    The chocolate gift Create Your Own Hamper section of Cadbury Gifts Direct allows you to pick exactly the gift you want. Start by selecting a Cadbury chocolate product from the top section and then add any combination of products from the following section. Once you've created your selection this appears as a single 'Create Your Own Hamper.' item in your basket. You can then multiply this item as many times as you want. Delivery charges for Create Your Own Hamper are £3.95 for orders of £10 and below and £5.50 for orders over £10 on a standard service or £6.50 next day service

     

    What is your privacy policy?

    Please refer to our Terms & Conditions page and the section entitled Privacy Policy Cadbury Gifts Direct.'

     

    How do I apply for a replacement?

    Your gift should reach the recipient address in good condition but in the event of damage or breakage it may be necessary to arrange a replacement. If you need to contact us to arrange a replacement please call our customer care line on 0845 6003113 (Mon - Fri 9:00am - 5:00pm; Sat 9am - 1pm), quoting the order number displayed on the gift card. Replacements can only be made within 28 days of receipt of goods. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned to Cadbury Gifts Direct at: Unit 2 Melmerby Green Road, Barker Business Park, Melmerby, Ripon, HG4 5NB.

     

    In all instances we will notify the sender that a refund is being made.

     

    What are your terms and conditions?

    Please see our Terms and Conditions section

     

    Can I order larger amounts of chocolate?

    We are always pleased to hear from companies and organisations requiring larger amounts of chocolate. For more information on corporate chocolate gifts, please see our corporate ordering page or get in touch with the corporate team here .

     

    How can I contact you?

    Contact us by using the form in our contact section or phone us on 0371 664 2373. Our postal address is: Cadbury Gifts Direct, Unit 2 Melmerby Green Road, Barker Business Park, Melmerby, Ripon, HG4 5NB.